Appreciative Inquiry is an organizational development and change management approach that focuses on identifying the positive aspects of an organization or system rather than its weaknesses or problems. It was developed by David Cooperrider and Suresh Srivastva in the 1980s at Case Western Reserve University in the United States. Initially used in organizational development and change...
The Innovation Value Chain is an innovation process utilized by businesses, comprising a series of interconnected stages, including idea generation, development, and implementation. Each phase transforms conceptual ideas into tangible products or services by defining their features, functionalities, and specifications. Main Benefits of the Innovation Value Chain The Innovation Value Chain serves as a...
The Nadler-Tushman Congruence Model is an organizational diagnostic tool designed to provide a holistic analysis of an organization’s effectiveness by examining alignment (congruence) between its various components. It was created by David A. Nadler and Michael L. Tushman in the 1980s. Main Benefits of The Nadler-Tushman Congruence Model The Nadler-Tushman Congruence Model provides a...
The ESSO Business Model, introduced by Michael Lim of Bangor University, stands as a strategic business model designed to provide a comprehensive understanding of the business environment and guide decision-making across various facets of an organization. It is a four-building-block framework that starts with a thorough analysis of the market environment and extends to the...
Capability Maturity Model Integration (CMMI) is a structured framework designed to improve and optimize processes within an organization. It is a set of best practices that helps organizations enhance their capabilities in various areas, ultimately leading to enhanced product and service quality. Main Benefits of The Capability Maturity Model Integration CMMI is used to...
The ADKAR model is a change management framework designed to assist organizations in comprehending the phases of organizational change. Jeff Hiatt developed the ADKAR model, an acronym representing the five essential outcomes – Awareness, Desire, Knowledge, Ability, and Reinforcement – that organizations must attain for a change to be successful. Main Benefits of The...
Scenario Planning is a strategic framework that enables organizations to make data-driven decisions by exploring diverse future scenarios. It involves the creation of multiple future scenarios to evaluate potential risks, opportunities, and challenges an organization might encounter. Main Benefits of Scenario Planning The main purpose of scenario-building is to enhance decision-making by enabling an...
The RATER Model is a framework for assessing the quality of customer service, consisting of five essential dimensions. The model was introduced in the book “Delivering Quality Service” by Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry. It represents an advancement of the SERVQUAL model. Main Benefits of The RATER Model The RATER...
The Strategic Position and Action Evaluation (SPACE) Matrix is a strategic management tool primarily used for strategy formulation, with a specific emphasis on assessing an organization’s competitive position. It enables organizations to make more informed decisions about future strategies. Main Benefits of The SPACE Matrix The SPACE Matrix proves to be a valuable instrument...
The Drip Model is a strategic communication approach that involves sending a series of pre-planned and automated messages to both existing customers and new prospects over a specified period. DRIP stands for Differentiate, Reinforce, Inform, and Persuade. Main Benefits of The Drip Model The primary objective is to nurture leads, build relationships, and ultimately...
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