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Allocate Resources Efficiently via THE BANT FRAMEWORK

The BANT framework is a sales qualification methodology to determine a prospect’s fit with the product or service. It helps sales and marketing teams quickly identify prospects most likely to make a purchase. The BANT process was created at IBM in the 1950s, focusing on four considerations: Budget, Authority, Need, and Timing.   Main Benefits of The Bant Framework The primary objective...

Make Data-Driven Decisions via THE SERVICES MARKETING TRIANGLE

The Services Marketing Triangle is a strategic marketing framework used to understand the relationship between Service Providers, Customers, and the Company. It indicates how different parts of the service triangle are interrelated, highlighting how they mutually influence each other.   Main Benefits of The Services Marketing Triangle The Services Marketing Triangle enables organizations to improve...

Encourage Customer Satisfaction via THE SERVQUAL MODEL

The SERVQUAL Model provides a structured approach for measuring service quality and customer satisfaction. It was developed by a team of academic researchers, A. Parasuraman, Valarie Zeithaml, and Leonard L. Berry, in 1985 to measure the quality of services. The model consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy.   Main Benefits of The SERVQUAL Model The...

Maximize Customer Satisfaction via THE KANO MODEL

The Kano Model is a customer satisfaction framework that categorizes and prioritizes customers’ needs. Dr. Noriaki Kano, an educator, lecturer, writer, and consultant in the field of quality management, created the Kano Model in the 1980s.   Main Benefits of The KANO Model The Kano Model helps companies understand customer preferences and make informed decisions...

Encourage Customer Behavior via STDC MODEL

STDC Model (also known as See-Think-Do-Care) is a marketing framework that helps businesses understand different stages of the customer journey. This customer-centric model was created by Avinash Kaushik, a digital marketing expert.   Main Benefits of The STDC Model By using The STDC Model, businesses can customize their messaging and offers to precisely meet the unique...